December 2019

As the year draws to a close, I find myself reflecting on the year that’s wrapping up and the year ahead. One of my core values is “it’s all about the people”, so that leads me to think about all of the customers and employees that are impacted by my clients. Folks, if you take care of them your business will flourish. Make your plans to establish a culture of employee engagement and a culture of customer experience in 2020. These articles will give you the road maps to do just that! I wish each of you a healthy and happy holiday season.

November 2019

This is a great time of year to be thankful.

Do you show gratitude at the workplace? Did you know that it cannot only boost morale but also increase productivity? And there’s actually science behind it?

This article is a great reminder of why gratitude is important and the impact it can have on ourselves and those around us. I hope you enjoy it.

October 2019

A few days ago I was meeting with some clients and our conversation turned towards growth and how to manage it. I’ve seen so many companies grow and maintain or even increase their profits proportionate with their revenue. This is ideal! However, too many business owners only concentrate on top line growth and don’t pay attention to the “quality” of their growth or bottom line.

September 2019

Are you ready for 4th quarter?
Have you started planning for 2020?
How about your succession planning?

If the answer to any of these questions is “no”, you need to set aside time to work on all of them. Without a clear vision and a means to get there, you will struggle.

August 2019

In a conversation with a client the other day, we were talking about how impressed he was with his son’s school and their level of accountability for their students. The students have to earn the right to be in advanced classes and if they don’t, they are bumped back to regular classes. So I asked him if he applied this same practice in his business…any guess what his response was?

July 2019

Have you ever thought about the impact of attrition on a business? Attrition comes from both clients and employees and both can have a tremendous impact on the bottom line…and not in a good way in most instances. In this month’s newsletter, we’ll hear from a FPC client who wrote an article on what losing clients cost his company, as well as an article that discusses the impact of employee attrition and a formula to calculate the actual costs associated with these types of losses. As you read both articles, I hope it will prompt you to think about your company and your own retention plans.